3:Visa is introducing changes to the chargeback process with Reason Code 10. Make sure you differentiate between card-absent and card-present transactions during clearing by noting internet phone, or mail orders. Chargebacks with a “paid by other means” reason code are the result of a simple mistake on the part of the merchant. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 4 is part of the updated Visa reason codes that were phased out under the Visa Claims Resolution initiative. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. ), confirming that the cardholder has enough funds or available credit to cover a transaction they're making with their card. Dispute Category. 4 — Other Fraud: Card-absent. The code replaces Visa’s legacy reason code 41. . 5 is an updated version of legacy reason code 93, which was phased out under the Visa Claims Resolution initiative. That’s why it’s important that you start with a clear picture of the Visa card transaction process; what it is, how it works, and who’s involved. 6. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Use this resource to prevent and fight chargebacks with greater accuracy. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. Credit card authorization is a notification given by a credit or debit card issuer (i. It depends on the chargeback reason code associated with the dispute. 4846. ” This reason code indicates that the cardholder is disputing the credit card transaction because they provided payment via some other method, such as cash, check. g. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 1. Additionally, the corresponding fraud report must be accurately identified as Fraud Type 4—Counterfeit, and acquirers have a representment right if the fraudIt means the issuer has placed a stop or hold on a transaction. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. 4 – Counterfeit Merchandise. All merchants who are receiving Visa chargebacks with the code 10. We say the given reason because it may or may not reflect the true reason. This is what we mean by “compelling evidence. Visa chargeback reason code 13. Mastercard. ” You can find more details about compelling evidence in this post. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. For example, most cardholders can only file a chargeback within 120 calendar days of the initial transaction. That’s why it’s important that you start with a clear picture of the Visa card transaction process; what it is, how it works, and who’s involved. High Level Visa Chargeback Dispute Flow. It also delivers an improved customer experience. ” This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the. There are over 80 unique return codes, and each one represents a different type of return. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. Visa payment system. Originally filed under legacy reason code 85 (condition 3), this code applies when a credit transaction was not accepted, usually for one of two reasons: The cardholder did not accept the credit. 1 - Late Presentment: The transaction wasn’t sent to Visa within the time limit. Other reasons for a “not as described” chargeback can include merchandise that was damaged or defective. 9 was previously covered by legacy Visa reason code 90. 13. Four reason codes have modified time frames: Reason Code 10. Chargeback Reason Code Users LeaderFewer chargeback reason codes. About Visa chargeback reason codes. The basic knowledge in this section provides you with a conceptual framework for the policies and procedures that you must follow as a Visa merchant. A chargeback with reason code 4853 may refer to disputes where the customer claims that a charge on their account is invalid. Each card network — Visa, Mastercard, American Express, and Discover — defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. This liability shift essentially provides merchants. The merchant loses their. 5: The chargeback under normal situations should be executed in under 120 days in all religions other than US Domestic. In some cases, chargebacks from Visa Reason Code 12. 5 can be disputed. As we mentioned, Visa dispute time limits for merchants are straightforward. You can learn more about each one by visiting the Mastercard Chargeback Guide. 10. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. 3 – Not as Described or Defective Merchandise / Services. We combine advanced, proprietary machine learning with human expertise, developing customized strategies to manage chargebacks and fraud. These codes can. All Mastercard chargebacks (except reason codes 4808, 4870, 4871, and 4834) All Visa collaboration disputes The following is a high-level overview of the process used in these situations. With that process, the payment service provider directly credits a payment to the cardholder's account. The Visa Dispute Monitoring Program (VDMP) is Visa's global program that monitors disputes, defines non-compliance thresholds, identifies when merchant accounts have excessive dispute activity, and requires merchants to reduce disputes to remain compliant with Visa's standards. About Visa chargeback reason codes. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Each card network — Visa, Mastercard, American Express, and Discover — defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. 5 is part of the updated Visa reason codes that were phased out under the Visa Claims Resolution initiative. A ruling in the merchant’s favor will return revenue and reverse the original fraud claim. eCommerce grew too fast for the payments industry to respond. 1 – Duplicate Processing Visa Reason Code 12. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 7: Invalid Data. Before VCR, Visa reason codes were two-digit numbers that often seemed like they were assigned completely at random. Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. So, as we outlined above, both Visa and Mastercard have dedicated. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. Condition 13. 4. Now, compliance cases go through Visa Resolve Online (VROL). Again, banks should not really be using 4807. e. Search reason codes 2. The code replaces Visa’s legacy reason code 41. 2? Visa chargeback reason code 11. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. Goods / Services Damaged or Defective. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa chargeback reason codes, for example, are numerals with decimals. Visa chargeback reason code 75 is filed as an honest mistake. A card-not-present chargeback is a payment reversal conducted by a bank in response to a card-not-present (i. the date on the credit transaction receipt. 6. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Chargeback Reason Codes. 6. 3: Incorrect Currency. What is Visa Compelling Evidence 3. A truly effective chargeback management strategy must encompass. Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. About Discover chargeback reason codes. 2 - Incorrect Transaction Code: The wrong transaction code was used. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Payment capture comes after authorization; at this point, the payment is effectively "settled," and the transaction is over. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. It may also apply if a cardholder claims they were never informed that the transaction would be recurring. Discover. In the case of an arbitration chargeback, though, the issuer must file within 45 calendar days of the second presentment settlement date. As a rule, “Fraud” and “Authorization” disputes enter straight into the “Pre-Arbitration” stage. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. The Discover chargeback reason codes list is just as extensive as the other major US card schemes, despite being the youngest and smallest of the four. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. F01. Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes),. ACH return codes are a type of shorthand for specific information concerning the return, much like the. 4 Other Fraud – Card Absent Environment 93(1) 10. 6. Chargeback reason code 12. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. It was originally just one facet of legacy reason code 81. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. About Visa chargeback reason codes. 1 chargeback: 1. The newer system is designed to. If the cardholder bases the claim on false or misleading statements, it is considered friendly fraud. Reason Code 12. Subscribe to newsletters. 3 (no authorization) for the difference between any final transactions that exceed these limits. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Thus, the easiest way to prevent chargeback reason code 75 from being filed is to use a billing descriptor that is easily recognizable. ”such chargebacks—in the form of any declarations and Member Message Texts—so the acquirer can correctly identify the issuers’ use of chargeback Reason Code 62, Condition 2. Visa and Mastercard each use their own set of chargeback reason codes. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. 4: Other Fraud — Card Absent Environment: 10. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. 0, Visa’s goal was to create a set of requirements that, if met, would provide sufficient evidence to deny the customer’s. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. 5 Visa Fraud Monitoring ProgramEach card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. To avoid redundancy and confusion, we’ll use Visa’s chargeback reason codes as an example. The customer regrets their purchase. 13. Information included in these reports can include: Merchant information, including name, location, MCC. 2 falls under the “Authorization” category. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 7 – Cancelled Merchandise / Services. This specific code applies when a cardholder reports that the actual merchandise received was counterfeit, and can back up that claim with documentation from a reliable, professional third party. The shorthand description is “Paid by Other Means. Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Visa ® has launched the CE 3. . What is Visa Reason Code 11. F02. Alternatively, merchants can use the UI to select from new and refer to legacy codes. Chargeback alerts are a dispute prevention product provided by a chargeback management specialist. From mid April 2023, Visa will enforce the Visa Compelling Evidence 3. American Express Chargeback Reason Codes. Exceptions to Visa Chargeback Time Limits. 4859 Addendum, No-show, or ATM Dispute. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. This is related to fraud chargebacks received on payments where 3D Secure liability shift is not applicable, and the merchant is financially responsible for fraud claims. Preventing & Disputing Chargeback Reason Code 10. Stripe Category. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. One of two things will happen next. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. American Express, Discovering,. Chargeback time limits vary depending on the reason for the dispute. As we mentioned, Visa dispute time limits for merchants are straightforward. 196Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a. 6. 5 Visa Fraud Monitoring ProgramThe issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. Each card network — Visa, Mastercard, American Express, and Discover — defines and maintains their own unique set of reason codes. Visa Chargeback Reason Code 30: Services Not Provided or Merchandise Not Received. If you do perform a key-entered transaction, make a manual imprint of the card. ”. 1 falls under the “Processing Errors” category. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. Each of these causes has a designated “reason code,” and banks assign the. Please see the below “cheat sheet” for the new 4 byte reason codes. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. 3 Other Fraud – Card Present Environment 83(1) 10. Credit card fraud—unauthorized purchases made with stolen cardholder information—is a leading cause of profit loss for merchants. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 2 EMV Liability Shift Non-Counterfeit Fraud;Some credit card companies also include a short phrase describing the code and chargeback. Even learning all the terms and rules won’t keep you. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. This should include notation that indicates the specific reason for the chargeback. That doesn’t count sales involving debit and prepaid cards, which add nearly $2 billion more to the total. Learn about the different chargeback reason codes and what they mean. 3. The Visa chargeback grounds user system underwent a major overhaul in April 2018 in part of their new Visa Insurance Resolve (VCR) initiative. Chargeback reason code 98 was used to describe any exception that fell into that category. What is Visa Reason Code 11. 2 falls under the “Processing Errors” category. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. 2 – Incorrect Transaction Code. 13. ”. 12. October 25, 2023. All of Visa’s existing reason codes were condensed into four key groupings: fraud, authorization errors, processing errors, and customer. Search reason codes 2. View the entire list of Visa reason codes. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are. 1: EMV Liability Shift Counterfeit Fraud: 10. domestic transactions, the dispute timeline can be based on one of two start dates. [noun]/* fren • dlē • frôd • /. Every chargeback has a reason code associated with it. Build & Submit a Representment Case in 4 StepsMastercard chargeback reason code 4853: Goods/Services Not Provided covers disputes where a customer claims a merchant didn't deliver as promised. 4, MasterCard 4837, AMEX F29, Discover UA02, and so on). The Visa chargeback reason codes system. Otherwise, the Discover card chargeback time limit starts at the transaction processing date. 1: Card Recovery Bulletin: 11. 1. 1 — EMV. 6. Chargeback reason codes don’t always tell the full story. Visa Code. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. For all other transactions, the maximum amount of. Type. Step #2 | Report the Scam to PayPal. If the merchant believes the chargeback was invalid for some reason, though, it proceeds to the next step. 2 Compliance CasesIf a merchant does not submit the required pieces of compelling evidence, it is unlikely that the card brands will rule in the merchant’s favor. There are some exceptions on the cardholder’s side, though. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. A new 4 byte reason code will be used moving forward. Chargeback reason code 10. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. The short answer is “no. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. At Visa they used to receive reason code 98. The basic knowledge in this section provides you with a conceptual framework for the policies and procedures that you must follow as a Visa merchant. 1: EMV Liability Shift Counterfeit Fraud: 10. 13. VisaChargeback Reason Codes. About Mastercard chargeback reason codes. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. However, since most are the result of easily preventable merchant errors, it’s much more efficient to take a proactive stance. Rupay Cardholder Dispute Chargeback Reason Codes. Code. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. Feel free to submit topic suggestions, questions or requests for advice to: win@chargebackgurus. Each of these causes has a designated “reason code,” and banks assign the appropriate code. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit. Reason codes vary by card brand. 13. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. 9 is slightly narrower in scope. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. In short: yes. 2. 5 Visa Fraud. While retrieval requests are not chargebacks, they traditionally precede a chargeback. About Mastercard chargeback reason codes. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. 3 – Not as Described or Defective Merchandise / Services. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. Region Only) 4855 Goods or Services Not Provided. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 0 is simply a better protocol than 1. 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. 5 Visa Fraud Monitoring Program Authorization Reason Codes 13. 1, which covers duplicate processing errors, and 12. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. Visa Chargeback Reason Codes. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. 15, 2021. Codes submitted via API are reflected in the AWC and Datamart. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. According to recent estimates, US credit card transaction volume was primed to top $3 trillion in 2022. Fraud (10)& Authorization (11)Chargeback Reason Codes List for Visa. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. Mastercard Chargeback Reason Code 71: Disputed Amount. This included consolidating and removing some old reason codes and creating an organizational structure where all dispute codes fall under one of four categories, numbered 10 through. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 8 is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. 5 – Visa Fraud Monitoring Program. a) Code 75 (Cardholder Does Not Recognize): In this code, the. 2 Chargebacks: Prevention and Response. Mastercard chargeback reason codes are four numerals without decimals. About Visa chargeback reason codes. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. 15, 2021. Chargeback Reason Code Quick Reference Manual. This process is called representment. 4: Other Fraud–Card Absent Environment. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. The Visa chargeback reason codes take the form of two digits followed by a dot followed by a single digit. This code applies when a transaction was processed without acquiring authorization…but the card used in the transaction was listed in the Visa Card Recovery Bulletin (CRB). Specifically, these updates only pertain to transactions that are charged back after Oct. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Need more help? Chargeback Reason Codes Visa 11. 2. On that note, below are some vendor missteps that could result in Visa reason code 13. Chargeback Code Chargeback Reason; 10. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. 1 for late presentment chargebacks. Reason code 13. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. How long can the issuer wait to file a dispute? The dispute timeline can be based on one of two start dates. In contrast, an AFT is basically the inverse of an original credit transaction, or OCT. DCC-Related Reason Codes DCC-related chargebacks fall under Mastercard Reason Code 4834: Point-of-Interaction Currency Conversion. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. Legacy Code: 71. 0 initiative to update compelling evidence requirements for dispute reason code 10. . 6. A cardholder claims that they did not receive the service or merchandise they ordered. Visa groups its various reason codes into several broad dispute categories. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. Chargebacks. Mastercard: n/a This chargeback is caused by Authorization. 5 – Misrepresentation. In short: capture is the point at which you get paid for a sale. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Mastercard Chargeback Reason Code 70: Chip Liability Shift. In this article, you’ll learn the key takeaways for merchants: Visa standard chargeback regulations; 3 most common Visa dispute reason codes; New Visa mandate Compelling Evidence 3. Amex continues to operate as both a card network and a bank. Visa. Learn more about Visa chargeback time limitsCredit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. One catch is that CE3.